Contact Us

Contact Us – vertaxe

At vertaxe, customer satisfaction is important to us. Whether you have questions about our sofas, need help placing an order, or want information about shipping, returns, or refunds, we are here to help.

We aim to make your shopping experience with vertaxe simple, convenient, and enjoyable. Please contact us using the details below, and our support team will be happy to assist you.

Get in Touch

Trade Name: vertaxe

Phone Number: +31384215392

Email: support@vertaxe.com

Business Address: Achter de Broeren 1-3, 8011 VA Zwolle, Netherlands

How Can We Help You?

Our team can assist you with:

Product Information: Learn more about our sofas, styles, and available options.
Order Assistance: Get help with placing or managing your order.
Shipping and Delivery: Ask about our delivery process and estimated arrival times.
Returns and Refunds: Find guidance on our 14-business-day return and refund policy.
Payment Questions: Get information about our Cash on Delivery (COD) payment method.
General Inquiries: Contact us with any other questions about shopping at vertaxe.

Shipping and Delivery

At vertaxe, we provide free shipping on eligible orders.

Handling Time: 1–2 business days
Transit Time: 3–5 business days
Estimated Total Delivery: 5–8 business days

Please note that delivery times are estimates and may vary depending on your location and carrier conditions.

Returns and Refunds

We offer free returns and refunds within 14 business days, subject to our Return and Refund Policy and applicable consumer protection laws. Once an eligible refund has been approved and processed, refund processing generally takes around 3 days.

If you need help with a return or refund, please contact vertaxe using the email or phone number listed above.

Payment Information

For your convenience, vertaxe currently accepts Cash on Delivery (COD) only. Payment is made when your order is delivered, subject to order and delivery requirements.

We're Here for You

Your trust matters to us. At vertaxe, we want you to feel confident and supported throughout your shopping journey. If you have any questions or concerns, please reach out to us, and we will do our best to help.