Terms of service

Terms and Conditions – vertaxe

Welcome to vertaxe. These Terms and Conditions govern your use of our website, https://vertaxe.myshopify.com, and the purchase of products from our store. By accessing our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.

1. About vertaxe

vertaxe is an online store specializing in sofas designed to bring comfort, style, and functionality to your living space.

Contact Information:

Trade Name: vertaxe
Address: Achter de Broeren 1-3, 8011 VA Zwolle, Netherlands
Email: support@vertaxe.com
Phone: +31384215392
Website: https://vertaxe.myshopify.com

2. Eligibility

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you. If you place an order on behalf of another person or business, you confirm that you have the authority to do so.

3. Products and Descriptions

At vertaxe, we aim to provide accurate product descriptions, images, dimensions, colors, and other relevant details.

Product colors may appear slightly different depending on your screen or device.
Please review product dimensions and specifications carefully before ordering.
Product availability may change without notice.
We reserve the right to correct errors or update product information where necessary.

If you have questions about a sofa before purchasing, please contact our support team.

4. Pricing and Orders

All prices and applicable charges will be displayed during checkout before you confirm your order.

We reserve the right to correct pricing, listing, or typographical errors and to update product prices. Any changes will not affect an order that has already been accepted, except where permitted or required by applicable law.

Placing an order does not automatically guarantee acceptance. We may contact you to confirm order details or cancel an order where there is a legitimate reason, such as product unavailability, an apparent pricing error, or suspected fraudulent activity. If payment or collection arrangements have already been made, we will address any required refund in accordance with applicable law.

5. Payment Method

vertaxe currently accepts Cash on Delivery (COD) only.

You pay for your order when it is delivered.
Please provide an accurate phone number and delivery address.
Our team or delivery partner may contact you to confirm your order.
Please ensure someone is available to receive the delivery and make the payment.

Additional payment methods may be introduced in the future and will be displayed on our website if available.

6. Shipping and Delivery

We offer free shipping on eligible orders.

Our estimated delivery schedule is:

Order handling: 1–2 business days
Transit time: 3–5 business days
Total estimated delivery: 5–8 business days

Delivery times are estimates and may vary because of carrier delays, weather, public holidays, incorrect addresses, or other circumstances beyond our reasonable control.

Customers are responsible for providing complete and accurate delivery information. If an address is incorrect or additional delivery arrangements are needed, please contact us promptly.

7. Returns and Refunds

We offer returns and refunds within 14 business days, subject to our Return and Refund Policy, product eligibility, and applicable consumer protection laws.

To request a return or refund:

Contact us at support@vertaxe.com.
Provide your order details and the reason for your request.
Follow the return instructions provided by our support team.
Wait for confirmation that your return has been approved and processed.

Eligible refunds are generally processed within approximately 3 days after the return has been approved and processed. The time required for a refund to reach you may vary depending on the refund arrangement.

For full eligibility requirements and instructions, please review our Return and Refund Policy. Nothing in these terms limits any mandatory consumer rights you may have under applicable law.

8. Cancellations and Changes

If you need to cancel or change an order, contact us as soon as possible at support@vertaxe.com.

We will try to accommodate your request before the order is dispatched. Once an order has been shipped or entered the delivery process, cancellation or changes may no longer be possible. Your statutory cancellation and withdrawal rights, where applicable, remain unaffected.

9. Customer Responsibilities

When using vertaxe, you agree to:

Provide accurate and complete contact and delivery information.
Use the website for lawful purposes.
Avoid fraudulent orders or misuse of our services.
Respect the intellectual property rights associated with our website and content.
Contact our support team if you identify an issue with your order.

We reserve the right to take reasonable action when these terms are misused, subject to applicable law.

10. Website Content and Intellectual Property

Unless otherwise stated, the content on our website, including text, branding, graphics, design elements, and photographs, is owned by vertaxe or used with permission.

You may not reproduce, distribute, modify, or commercially use our website content without prior authorization, except where permitted by law.

11. Third-Party Services and Links

Our website may use third-party services, including Shopify and delivery providers, to support store operations and order fulfillment. We may also provide links to external websites for convenience.

Third-party services are governed by their own terms and privacy policies. We are not responsible for the content or practices of external websites, except where responsibility cannot be excluded under applicable law.

12. Privacy and Personal Information

We handle personal information in accordance with our Privacy Policy and applicable data protection laws.

Information such as your name, delivery address, phone number, and order details may be used to process orders, arrange delivery, provide customer support, and meet legal obligations.

Please review our Privacy Policy to understand how personal information is collected, used, and protected.

13. Limitation of Liability

To the extent permitted by applicable law, vertaxe will not be liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any mandatory consumer rights or remedies.

14. Errors, Updates, and Availability

We aim to keep our website accurate and available, but we do not guarantee uninterrupted access or that every listing will always be free of errors.

We may update product listings, website content, services, or these terms when necessary. Changes will be posted on this page with an updated revision date. Any changes will apply as permitted by applicable law.

15. Governing Law and Consumer Rights

These Terms and Conditions are subject to applicable laws. Mandatory consumer protection rights that apply to your purchase remain in effect and are not waived by these terms.