Shipping policy

Shipping Policy – vertaxe

At vertaxe, we want your shopping experience to be simple, convenient, and reliable. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Shipping Costs

We offer free shipping on eligible orders.

Any applicable shipping charges or special delivery fees, if relevant, will be clearly displayed at checkout before you confirm your order.

2. Order Processing Time

Orders placed with vertaxe generally require 1–2 business days for handling and processing.

During this time, we prepare your order for dispatch and coordinate delivery arrangements.

Please note that processing may take longer during public holidays, busy shopping periods, or circumstances beyond our reasonable control.

3. Estimated Delivery Time

Our estimated delivery schedule is as follows:

Order processing: 1–2 business days
Shipping and transit: 3–5 business days
Total estimated delivery: 5–8 business days

Delivery estimates begin after an order is placed and are not guaranteed delivery dates. Actual delivery times may vary depending on your location, carrier availability, weather, public holidays, and other unforeseen circumstances.

4. Order Confirmation

After placing an order, you may receive a confirmation by email or phone, depending on the contact information provided.

Because vertaxe accepts Cash on Delivery (COD) only, our team or delivery partner may contact you to confirm your order before dispatch.

Please provide accurate contact details so we can process your order efficiently.

5. Shipping and Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the street address, postal code, city, and a reachable phone number.

Please contact us as soon as possible if you notice an error in your delivery details. We will try to make changes before the order is dispatched, but changes may not be possible once the shipment is in transit.

6. Cash on Delivery (COD)

vertaxe currently accepts Cash on Delivery as its payment method.

No online payment is required when placing your order.
Payment is collected when your order is delivered.
Please ensure that someone is available to receive the package and make the payment.
Repeated unsuccessful delivery attempts may cause delays or result in the order being returned to the sender.

7. Order Tracking

If tracking information is available for your shipment, it may be provided through a shipping confirmation or by our customer support team.

For help with your order status, please contact us with your order number and the phone number or email address used at checkout.

Please note that tracking availability depends on the shipping method and carrier used for your order.

8. Delayed or Missing Deliveries

Although we aim to deliver orders within the estimated timeframe, delays can occur due to circumstances such as:

Severe weather conditions
Public holidays or peak-season demand
Carrier or transportation disruptions
Incorrect or incomplete delivery information
Other unexpected events

If your order has not arrived within the estimated delivery window, please contact our support team. We will do our best to help you check its status and resolve the issue.

Nothing in this policy limits your rights under applicable consumer protection laws.

9. Damaged, Incorrect, or Missing Items

Please inspect your order when it arrives. If your sofa arrives damaged, you receive an incorrect item, or part of your order is missing, contact us as soon as reasonably possible.

Please include your order number, a description of the issue, and photographs where appropriate. Our support team will review the information and explain the next steps in accordance with our Return and Refund Policy and applicable law.

10. Changes and Cancellations

If you need to change or cancel an order, contact us promptly before dispatch.

Once an order has been shipped, changes or cancellations may be limited. However, any applicable statutory cancellation or withdrawal rights remain unaffected.