Payment Policy

Payment Policy – vertaxe

At vertaxe, we aim to make your shopping experience simple, secure, and convenient. This Payment Policy explains the payment method we accept when you purchase sofas and other available products from our online store.

By placing an order with vertaxe, you agree to the payment terms outlined below.

1. Accepted Payment Method

Currently, vertaxe accepts Cash on Delivery (COD) only.

This means you can place your order through our online store and pay for your purchase when your order is delivered, subject to order confirmation and delivery requirements.

We do not currently accept online card payments, bank transfers, or other online payment methods.

2. How Cash on Delivery Works

Shopping with vertaxe is straightforward:

Browse our sofa collection and select your preferred product.
Add the product to your cart and proceed to checkout.
Enter your contact details and complete your order using the available checkout options.
Wait for your order to be confirmed and prepared for dispatch.
Pay the applicable order amount when your order is delivered.

Please ensure that your contact information and delivery address are accurate to avoid unnecessary delivery delays.

3. Order Confirmation

After you place an order, vertaxe may contact you to verify your order details when necessary.

Orders are subject to confirmation and product availability. We reserve the right to contact you if any information requires clarification before your order is processed.

4. Product Prices and Order Total

The total amount payable for your order will be displayed during checkout, based on the products selected and any applicable charges or taxes.

vertaxe offers free shipping on eligible orders. Please review your checkout details to confirm the final amount payable upon delivery.

5. Shipping and Delivery

Our estimated delivery schedule is as follows:

Order Handling: 1–2 business days
Transit Time: 3–5 business days
Estimated Total Delivery: 5–8 business days

Delivery times are estimates and may vary depending on your location, carrier operations, public holidays, and other circumstances.

6. Payment at Delivery

When your order arrives, you must pay the amount specified in your order confirmation or final checkout details.

Please make sure you are available to receive your order and complete the payment. If delivery cannot be completed, our support team may contact you to discuss the available options.

7. Order Cancellations

If you wish to cancel an order, please contact vertaxe as soon as possible.

Cancellation requests may depend on the order's processing or dispatch status. Any cancellation will be handled in accordance with our applicable policies and consumer protection laws.

8. Returns and Refunds

vertaxe offers free returns and refunds within 14 business days, subject to our Return and Refund Policy and applicable consumer protection laws.

If you paid using Cash on Delivery and your return qualifies for a refund, please contact our support team to arrange the appropriate refund method.

Once an eligible refund has been approved and processed, refund processing generally takes around 3 days. The exact completion time may depend on the agreed refund arrangement.

9. Payment Security and Privacy

At vertaxe, we take the privacy of your information seriously. Please provide accurate details when placing an order so we can process and deliver it correctly.

Personal information is handled in accordance with our Privacy Policy and applicable data protection laws.

10. Changes to This Payment Policy

vertaxe may update this Payment Policy when necessary to reflect changes in our business practices, payment arrangements, or legal requirements. Any updated version will be published on our website with the revised effective date where appropriate.